Last updated: March 2026
We want you to be completely happy with your purchase. If a Propartnerpitch volume does not meet expectation, we will make it right.
You have 30 days from the date of purchase to request a full refund for any reason. No questions asked. Because our products are digital audio files, there is nothing physical to return. Just email us.
Email info@propartnerpitch.com with:
We reply within one business day to confirm.
Once approved, refunds are processed within 2 to 3 business days. The refund goes back to the original payment method. Stripe may take an additional 5 to 10 business days to post the credit to your statement, depending on your bank.
Once a refund is processed, your licence to use the files is revoked and you must delete downloaded files. We do not use DRM or remote kill-switches; this operates on good faith.
We reserve the right to refuse a refund where there is clear evidence of abuse, such as repeated purchase-and-refund of the same volume, or where files have been redistributed in breach of the licence.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Where a product has a major failure, you are entitled to a replacement or a refund. Where the failure is minor, we may choose to repair, replace, or refund. Our 30-day no-questions policy goes beyond the minimum statutory requirements. If you have an unresolved concern, you can contact the Australian Competition and Consumer Commission (accc.gov.au) or your state or territory Office of Fair Trading.
Contact us any time at info@propartnerpitch.com. We are a one-person operation and we try to reply same-day.